Environment and Water
5000 - ADELAIDE
Short Term Contract
Open to Everyone
The IT Service Desk Officer is responsible for providing Level One
ICT Support, ensuring that all reported incidents and requests are
accurately recorded, reviewed, updated and resolved, and that high
quality customer service standards are maintained. The ICT Service
Desk Officer will aim to resolve incidents on the first point of
contact, and will be responsible for all inbound calls and emails
made to the IT Service Desk. The IT Service Desk Officer will work
closely with the Service Desk Team Leader and the level two Desktop
Support team, contributing to open team discussions in order to
identify, troubleshoot and diagnose issues, driving for a high
performing and pro-active team environment.
Contract for up to 12 months
- May be required to participate in fire management and
- Some out of hours work may be required.
- A current National Police Certificate is essential.
- More than one position available.
ASO3 $63,681 min - $67,868 max p.a.
Matthew Emes, Manager, IT Service Delivery
Applicants to submit a CV and letter of application (max 3 pages)
addressing the key role outcomes outlined in the role
Applicants to provide 3 references including their current or most
recent line manager.
25/02/2020 6:00 PM
- ASO3 ICT Service Desk Officer.pdf
- Pre Employment Declaration.pdf
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.