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IT Service Desk Officer
Environment and Water
Job reference: 377158
Location: 5000 - ADELAIDE
Job status: Short Term Contract
Eligibility: Open to Everyone

Job Description:
The IT Service Desk Officer is responsible for providing Level One ICT Support, ensuring that all reported incidents and requests are accurately recorded, reviewed, updated and resolved, and that high quality customer service standards are maintained. The ICT Service Desk Officer will aim to resolve incidents on the first point of contact, and will be responsible for all inbound calls and emails made to the IT Service Desk. The IT Service Desk Officer will work closely with the Service Desk Team Leader and the level two Desktop Support team, contributing to open team discussions in order to identify, troubleshoot and diagnose issues, driving for a high performing and pro-active team environment. 

Contract for up to 12 months

Special Conditions:

  • May be required to participate in fire management and associated duties.
  • Some out of hours work may be required.
  • A current National Police Certificate is essential.
  • More than one position available.


Salary:
ASO3 $63,681 min - $67,868 max p.a.

Enquiries:
Matthew Emes, Manager, IT Service Delivery
8204 9022
matthew.emes@sa.gov.au

Application Instructions:
Applicants to submit a CV and letter of application (max 3 pages) addressing the key role outcomes outlined in the role description.
Applicants to provide 3 references including their current or most recent line manager.


Applications close: 25/02/2020 6:00 PM

Attachments:
- ASO3 ICT Service Desk Officer.pdf
- Pre Employment Declaration.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.