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Emergency Medical Dispatch Support Officer - Pool - (Multiple positions)
Department for Health and Wellbeing
Job reference: 753951
Location: 5063 - EASTWOOD
Job status: Casual
Eligibility: Open to Everyone

•SA Ambulance Service, Emergency Operations Centre
•Multiple positions - Ongoing/Temporary/Casual - Pool
•Salary: MCE01P (probation): $53,386.00 pa (pro-rata)/MCE01: $59,259.00 pa (pro-rata)/Casual: $26.93-$29.89 per hour + 25% casual loading

As an Emergency Medical Dispatch Support Officer (EMDSOs), you will answer emergency triple zero (000) phone calls and non-urgent phone calls, assess a patient's condition and provide step-by-step instructions in life-saving patient care where needed.  You will be required to assess a patient's situation over the phone based on the information so that management of the patient can begin immediately.  To successfully do this, you will use the valuable life-saving skills and knowledge you have gained through your training in a HLT31015 - Certificate III Ambulance Communications (call taking) as well as the mentoring and training support provided on the job.

To be successful in this role, you must enjoy assisting and helping others during periods of high stress and anxiety.  You must be able to use your strong verbal and problem solving skills to help guide and determine the most appropriate pathway for the patient.  You will be required to liaise effectively with both patients and other Emergency Operations Centre staff to ensure that the patient receives the required medical attention within agreed timeframes, while using standard organisational protocols.

Roles available may be full time, part time or casual. Special conditions may apply. Please visit the Emergency Medical Dispatch Support Officer Careers Page to find out more and to book into one of our information sessions.

SAAS is accepting applications for EMDSO positions on a continuous basis and will process applicants as required to meet workforce demand. 

Appointment will be subject to a satisfactory Criminal History Check. Aboriginal and Torres Strait Islander applicants are encouraged to apply. Job ref: 753951

Download File 753951 - EMDSO - Pool - Multiple Positions - Job Pack.pdf


Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.