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Customer Services Officer
Department for Environment and Water
Job reference: 434244
Location: 5052 - BELAIR
Job status: Casual
Eligibility: Open to Everyone

This advertisement is for a pool of successful applicants that may be offered a casual position as vacancies arise over the next 12 months.

The Customer Services Officer delivers quality visitor experiences at key sites, through the provision of visitor information,
site interpretation and the management of park bookings and products. The role is also responsible for the maintenance and minor repair of visitor facilities in the recreational areas of the park. The incumbent will need to be motivated and enthusiastic with outstanding customer service skills to deliver information in a confident and friendly manner to visitors in relation to National Parks. Working in a team, the Customer Service Officer is required to possess excellent organisational skills and deliver a high level of customer service.

Special Conditions:

  • Will be required to participate in fire management and associated duties.
  • The incumbent works on a casual basis including school holidays, public holidays and weekends, for which a penalty will apply.
  • The incumbent is required to wear a Departmental uniform and protective clothing in accordance with Departmental policy.
  • Current class “C” driver’s licence and willingness and ability to safely operate a 4wd is essential.
  • A current National Police Certificate is essential (for identified Positions of Trust).


GSE2 - $26.23684 per hour plus 25% casual loading in lieu of sick leave and annual leave.


Donna Ferschl
Senior Ranger
0447 201 347

Application Instructions:

All applications must be submitted online

Applicants to submit a current CV and letter of application (maximum 3 pages) addressing the Core Competency Elements and also the Technical, Professional/Knowledge and Experience outlined in the role Description.  Refer to Applicant Guidelines for further information.

All applicants to submit a completed Pre-Employment Declaration as part of their application.

Applications close: 13/05/2021 6:00 PM

- DEW Applicant Guidelines.pdf
- RD Customer Services Officer GSE2.pdf
- employment declaration.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.