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Technical Services Officer
SACE Board of South Australia
Job reference: 490088
Location: 5000 - ADELAIDE
Job status: Long Term Contract
Eligibility: Open to Everyone

ABOUT Us

The South Australian Certificate of Education Board (SACE Board) of South Australia’s primary role is the provision of the South Australian Certificate of Education (SACE) to government, non-government and international schools.

Our purpose is to “shape education so that students thrive” which is achieved through working closely with our stakeholders to inspire, innovate and create the best outcomes for students and their communities so that SACE Graduates are capable to construct their own futures to contribute to a sustainable and socially just world.

The IMPACT you will drive at the SACE Board

The Technical Services Officer is responsible for the ongoing support of the SACE Board and end user compute (EUC) environment, desktop fleet, providing L2 and L3 technical support for SACE Board staff and L2 support to the Electronic Examination program team and schools IT staff. 

What you will BRING

  • Demonstrated interpersonal and communication skills of a high standard to build positive client and stakeholder relationships with a focus on service delivery.
  • Demonstrated ability to work independently and collaboratively within and across teams to achieve agreed outcomes.
  • Demonstrated skills in planning and negotiating and the ability to determine priorities with limited direction whilst attending to a variety of tasks with varying urgency and complexity.
  • Demonstrated ability to assist and support level 1 service desk team members.
  • Experience in managing and supporting a corporate EUC environments, Microsoft O365 tenancies and applications and local area networks, both wired and wireless.
  • Extensive experience in supporting end users with end user compute desktop and local area network issues and support calls.
  • Experience in supporting the deployment of EUC, desktop and O365 projects.
  • Experience in SOE management and software deployment and packaging.

Desirable

  • An understanding of the present economic, industrial, legal, social and cultural environments within South Australia and their impact upon the provision of government education, training, employment and administration.
  • Windows PowerShell or other scripting knowledge
  • Knowledge in deploying and supporting locked down browser environments providing secure access to web applications and services

Qualifications

An appropriate tertiary qualification in Information Technology or equivalent qualifications or experience

Special Conditions

  • Intrastate travel to regional and remote locations / interstate travel may be required.
  • Annual performance agreement for the achievement of specific service or program outcomes.
  • Some out-of-hours work may be required.
  • The incumbent works under the SACE Board of South Australia Act 1983.
  • An intense time of activity within the SACE Board of South Australia occurs between October and December. For some roles, the incumbent would not normally be able to take planned leave during this period.
  • Appointment is subject to a satisfactory Working with Children Check obtained through the Screening Unit, Department of Human Services.

What we can OFFER you!

  • Working in an organisation that is vibrant, innovative and passionate about education.
  • A supportive and dynamic team environment that values the work that you do.
  • Professional development in accordance with the SACE Board, Learning and Development plan.
  • Salary sacrifice benefits.

Remuneration

$73,217 - $76,750 per annum (ASO4)

This is a contract/term vacancy for up to 3 years.

ENQURIES to

Mr Simon Thompson, Head of ICT, email Simon.Thompson@sa.gov.au or telephone (08) 8115 4808

APPLYING with Us

All applications must be submitted online.

A copy of the role description, Pre-Employment Declaration form and information on how to apply for positions at the SACE Board are available below.
For assistance with any technical issues contact the helpdesk on 1300 733 056 or helpdesk@bigredsky.com


Applications close: 01/07/2022 09:30 AM

Attachments:
- Applying for Roles in the SACE Board.pdf
- Role Description - Technical Services Officer ASO4.pdf
- SACE Board Capability Framework 2021-2023 (ASO3-5).pdf
- Pre-employment Declaration.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.