South Australia Police
Job reference: 833824
Location: 5000 - ADELAIDE
Job status: Casual
Eligibility: Open to Everyone

Emergency Triple Zero (000), 131 444 Police Assistance Line, and Crime Stoppers SA

Join the Voice That Supports South Australia—Every Call Matters!

About the Role

Working in the SAPOL Call Centre means stepping into a purpose-driven role where you are the vital first point of contact for the community. From managing non-emergency (131 444) calls to handling critical Emergency Triple Zero (000) calls, your calm reassurance and quick thinking will directly protect and support South Australians when they need it most.

This Role is For You If You Are:

• A Composed Communicator: Calm under pressure, resilient, and highly empathetic. You possess the vital de-escalation skills needed to manage distressed or agitated callers from diverse backgrounds.
• A Sharp Decision Maker: Able to extract key details quickly, use sound judgment, and give clear verbal instructions.
• Tech-Savvy: Comfortable navigating multiple screens and software systems simultaneously.
• Community-Minded: Driven by integrity, respect, and a desire to make a real difference.
• Geographically Savvy: Possess a strong working knowledge of metropolitan Adelaide and regional South Australia to accurately track and understand caller locations.

What’s in it for You?

• Flexible 24/7 Rostering: Preference-based shifts to help you maintain a genuine work-life balance.
• Job Variety: Opportunities for casual, part-time, and full-time roles on a fixed-term or permanent basis pending business needs.
• Fully Paid Training: A comprehensive 5-week training program + 2 weeks of buddying shifts.
• Great Perks: Onsite gym, Fitness Passport access, salary packaging, and clear pathways into the SA Public Sector.
• Competitive Pay: Casual or 12-month term contracts on a full-time or part-time basis at the ASO3 level (plus attractive shift penalties and allowances).

Training & Next Steps

Successful applicants enter our Talent Pool to await allocation to a 5-week, full-time paid training course. Upon graduation, pending the current business needs, you will transition into an ASO3 casual or 12-month term contract on a full-time or part-time basis, with strong potential for permanent, ongoing employment.

Note:

• Positions operate 24/7 (including weekends/public holidays and overnight shifts).
• Applicants must have Australian work rights and pass a background and criminal history check.
  

How to Apply:

1. Read the attached FAQ document to ensure this rewarding challenge is the right fit for you.
2. Click "Apply".
3. Submit your CV/Resume.
4. Submit a tailored Cover Letter addressing the role specifications.
5. Submit completed Pre-employment Declaration form (found in attachments)
6. Attach any qualifications of an Australian recognised bachelor’s degree or higher.

Have you read the FAQ document and still have some remaining questions? Reach out directly to the recruitment team at: [email protected]

To strengthen our workforce, South Australia Police encourage applications from First Nations peoples.

South Australia Police is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

People with disability are strongly encouraged to apply. The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application.

Applications close: 05/02/2027 5:00 PM

Attachments:
- FAQ document- Call Centre.pdf
- PID - ASO3 Call Centre Consultant .pdf
- RF2099 - Pre-Employment Dec.pdf
- SAPOL JOB APPLICATION GUIDELINES.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.