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Emergency Support Services Ambulance Officer

SA Ambulance Service

Tell us about your career pathway.

After working in various administrative positions, an opportunity arose to work as a Program Administrator in the SA Ambulance Service. Here I gained valuable insight into the role of an operational ambulance officer and realised I had more to offer the community in this capacity. I was fortunate to undertake this new and challenging career progression through an Aboriginal Cadetship while studying for a Certificate IV in Health Care (Ambulance), guaranteeing me full-time employment for 12 months.

What does an average day look like?

The same but different! We begin the day with a vehicle check to ensure it doesn't have any problems and the medical supplies are adequately stocked before heading out to our first patient.

But as a qualified Emergency Support Services Ambulance Officer, I administer pre-hospital care during the non-emergency transfer of patients, and perform first responder emergency duties. And that's why no two days are the same.

What do you love about your job?

I love what I do because every day is different and full of variety. I value the impact and commitment I make to the community through responding to non-emergency care requests, and in the transportation of patients.

I particularly like that I can make a positive difference to my patients as, more often than not, I keep them safe and comfortable during some of the worst moments of their lives.

I also love that I have developed some wonderful lifelong friendships with colleagues who have become family through spending long hours together at work.

Why do you do what you do?

It is very satisfying to help others. Caring and assisting can mean so much to my patients and their families, particularly to those who are very unwell, suffering a terminal illness, or close to death. I like to give all my patients 100% of my time and attention.

What do you see are some of the benefits of working in the public sector?

I have been fortunate to experience opportunities within the South Australian Public Sector that helped me land the role I am in today. I have also had great flexibility while raising my two young daughters, and have been able to work part-time, allowing me to spend valuable, quality time with them.

Why have you chosen to work in South Australia?

I was born and raised here, and my children are now embedded into the lifestyle of South Australia. I believe that living within the community I serve adds a more personal point of reference to the lives that I impact through my profession.