Department for Environment and Water
Job reference: 844120
Location: 5271 - NARACOORTE
Job status: Casual
Eligibility: Open to Everyone

About the Role:
The Customer Service Officer provides a professional first point of contact for commercial services within the Limestone Coast Region and is located within the Naracoorte Caves National Park. The Customer Service Officer provides efficient commercial business support services which contributes to effective operations and a presentable and functional visitor interface and office environment. This position is also responsible for the administration of an online booking system, the coordination of purchasing supplies, cleaning and maintenance for the Naracoorte Caves site and accommodation and camping business and assists the Site Manager, Manager, Caves Cafe and Senior Guide in coordinating the team of Site Interpreters and Commercial Services Assistants.​​

What can we offer you!

• Working in an organisation that is contributing to significant environmental outcomes in the great state of South Australia!
• Be part of a fun, collaborative and supportive team.
• Free entry into DEW managed Parks in South Australia.
• Salary Sacrifice Benefits.
• Access to our Employee Assistance Program (EAP).
• Access to our Fitness Passport Program.
• Meaningful and rewarding career.

Contract: 
Contract for up to 12 Months 

Essential Criteria (including qualifications):

• A current class “C” driver’s licence is essential with a willingness and ability to safely operate a 4wd being highly desirable.

Special Conditions:

• Will be required to participate in responses to state emergencies or associated duties.
• May be required to undertake intrastate travel and work outside of the normal hours of work.
• A current First Aid Certificate is highly desirable.
• You must be an Australian citizen, permanent resident, or provide evidence that you hold a valid working visa that allows you to work in Australia without restrictions.
• Prior to being employed, the successful candidate will be required to provide a valid Nationally Coordinated Criminal History Check (NCCHC), which is required to be renewed every three years. [DEW will cover the cost of renewal]. 
• Prior to being employed, the successful candidate will be required to provide a Department of Human Services (DHS) Working with Children Check (WWCC) which is required to be renewed every five years. [DEW will cover the cost of renewal].
• Wearing a company uniform during working hours and/or when representing the department is mandatory.

A successful applicant who is not currently employed by the Department for Environment and Water will be required to have an original photo identification document sighted and provide a valid Nationally Coordinated Criminal History Check issued within the last 12 months.

Remuneration: 
ASO2 $41.02 min - $42.91 max per hour, a 25% leave loading in lieu of sick leave and annual leave. 

Enquiries to:
Thomas Shortt, Site Manager 
thomas.shortt@sa.gov.au
Mobile: 0438 778 910

Application Instructions:
Applications are to be submitted online through I WORK FOR SA.

Applicants are to submit a pre-employment declaration, current CV and letter of application (max. 3 pages) addressing the Essential Criteria (including qualifications) as outlined in the Role Description.

The Department for Environment and Water is committed to building a diverse and inclusive workplace. We encourage applications from people with diverse backgrounds including all ages and gender identities, Aboriginal and Torres Strait Islander, people with disability, culturally and linguistically diverse and LGBTIQA+.

Applications close: 31/05/2026 11:00 PM

Attachments:
- Pre-Employment-Declaration_240522.pdf
- Role Description ASO2 Customer Service Officer - P64308.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.