Department of Treasury and Finance
Job reference: 834995
Location: 5000 - ADELAIDE
Job status: Long Term Contract
Eligibility: Open to Everyone

Play a key role in supporting the financial wellbeing of thousands of South Australians through high-quality, thoughtful member service.

What We Offer

• Work that matters—impact that shapes South Australia’s future
• Flexible working arrangements that support life and career
• Salary packaging options
• Discounted gym membership
• Supportive learning & career development
• Employee Assistance Program for you and your family
  
  

About Us

Picture a career that’s more than numbers. At the Department of Treasury and Finance (DTF), we’re building a world-class Treasury for South Australia—one that’s innovative, collaborative, and future-focused.

We’re South Australia’s lead agency for economic, digital, and financial policy outcomes. Our work touches every corner of the state, from enabling frontline services to driving digital transformation. And we do it all with one purpose: to make life better for the people who call South Australia home.

Why This Role Matters

Your work helps strengthen the financial wellbeing of South Australians by ensuring Super SA members receive clear, accurate and timely support when they need it most. In this role, you contribute to a fair and reliable superannuation system that people genuinely depend on, offering calm guidance, thoughtful service and solutions that make a real difference to members and their families across the state.

About The Opportunity

You will play an important role in ensuring Super SA members receive accurate, timely and high-quality services. In this role, you will:

• Accurately assess member requests, ensuring compliance with regulations and scheme requirements
• Maintain accurate and up-to-date member accounts across multiple schemes and products
• Actively assisting agency staff and members by professional resolving account enquiries and issues through prompt written and phone communication.
• Load and validate data in registry platforms, identifying and correcting errors
• Provide high quality solutions that strengthen member experience
• Collaborate with colleagues across Super SA to achieve positive operational outcomes

Remuneration: ASO3 ($67,589 - $72,033 p.a) + 12% Super

About You

You’ll thrive here if you bring a calm, people-focused approach to your work and take pride in delivering accurate outcomes that genuinely support the financial wellbeing of South Australians.

We’re looking for someone who has:

• A keen eye for detail and a natural strength in building positive, respectful relationships: whether you’re supporting members in writing or over the phone.
• The ability to stay composed and objective in challenging situations, using empathy and professionalism to guide members through moments that really matter.
• A proactive, improvement-focused mindset, with the confidence to explore new ideas, embrace change and contribute to better ways of working.
• Strong analytical and problem-solving skills, enabling you to identify issues, develop practical solutions and deliver accurate outcomes for members.
• The ability to balance multiple priorities in a fast-paced environment, staying organised and focused to meet deadlines without compromising quality.
• A genuine commitment to delivering high-quality service, working collaboratively and respectfully with colleagues to achieve positive outcomes for South Australians.

Application Instructions

Click ‘Apply Now’ to:

1. Submit your current CV
2. Submit a Cover Letter (maximum two pages) outlining your suitability for the role.
3. Complete and attach the Pre-Employment Declaration to your application.

Special Conditions 

Refer to the Role Statement for the key selection criteria and special conditions.

Enquiries
Kristin Brimson
Phone: 08 84293715
Email: kristin.brimson@sa.gov.au

Diversity & Inclusion

We welcome applicants from all backgrounds, identities and lived experiences.
If you need any adjustments at any stage — such as receiving interview questions in advance or accessing materials in alternative formats — we’re here to support you.

Aboriginal Employment Program

Aboriginal and Torres Strait Islander applicants are encouraged, but not required, to join the SA Public Sector Aboriginal Employment Register. The register provides optional support and access to employment opportunities across the SA

Applications close: 03/03/2026 11:45 PM

Attachments:
- Pre-Employment-Declaration_240522.pdf
- Role Description - ASO3 - Operations Assessment Officer.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.