Department of Treasury and Finance
Job reference: 847666
Location: 5015 - PORT ADELAIDE
Job status: Long Term Contract
Eligibility: Open to Everyone

We are currently seeking applications for multiple Customer Service Officers  to join the Shared Services Business Systems team with Department of Treasury & Finance until June 2027 based at our Port Adelaide office.

What We Offer

• Work that matters—impact that shapes South Australia’s future
• Flexible working arrangements that support life and career
• Salary packaging options
• Discounted gym membership
• Supportive learning & career development
• Employee Assistance Program for you and your family

About Us

Picture a career that’s more than numbers. At the Department of Treasury and Finance (DTF), we’re building a world‑class Treasury for South Australia—one that’s innovative, collaborative, and future‑focused.

We’re South Australia’s lead agency for economic, digital, and financial policy outcomes. Our work touches every corner of the state, from enabling frontline services to driving digital transformation. And we do it all with one purpose: to make life better for the people who call South Australia home.

Shared Services SA (SSSA)  deliver essential business and finance services across areas of payroll, accounts payable and receivable, tax and financial accounting, and business systems which enable government agencies to focus on serving the community. SSSA support daily operations to driving innovation, your work at Shared Services SA powers the public sector behind the scenes.

Why This Role Matters

As a Customer Service Officer, you play a meaningful part in keeping essential government systems running smoothly, enabling public sector teams to deliver for South Australians every day. By providing timely, professional support, you’ll contribute to interesting work, connected teams and outcomes that help shape a world‑class Treasury for South Australia — supporting services that matter across the state.

About the Opportunity

The Customer Service Officer delivers a range of high‑quality customer services that support the reliable and efficient operation of system support services for SA Government agencies.

In this role, you will:

• Deliver professional, responsive and timely support to Shared Services SA customers in line with agreed service levels
• Provide first‑level advice and system support to staff and managers, following government policies, procedures and controls
• Resolve and manage service requests end‑to‑end using a case management system
• Prioritise and balance competing tasks to consistently meet service standards in a fast‑paced environment
• Support continuous improvement by identifying smarter ways of working
• Contribute to system upgrades, testing and enhancements

Remuneration

ASO3 ($71,589 – $76,033 p.a.) + 12% Superannuation

About You

You’ll thrive in this role if you:

• Enjoy helping others and delivering great customer experiences
• Communicate clearly and confidently with a wide range of stakeholders
• Have experience in HR and Financial systems.
• Can prioritise tasks and manage multiple requests in a fast‑paced environment
• Take a proactive, solutions‑focused approach to problem solving
• Are comfortable working with business systems and digital tools
• Value teamwork, learning and continuous improvement

Application Instructions

Click ‘Apply Now’ to:

• Submit your current CV
• Submit a Cover Letter (max two pages) outlining your suitability
• Provide details of 2 referees (One of the referees must be your current line manager)
• Complete and attach the Pre‑Employment Declaration

Special Conditions

Refer to the Role Statement for key selection criteria and special conditions.

Enquiries

Name: Kathy Sinfield
Title: Team Leader, Service Desk- Business Systems
Tel: 7133 8321
Email: kathy.sinfield@sa.gov.au

Diversity & Inclusion

We welcome applicants from all backgrounds, identities and lived experiences.
If you need any adjustments at any stage — such as receiving interview questions in advance or accessing materials in alternative formats — we’re here to support you.

Aboriginal Employment Program

Aboriginal and Torres Strait Islander applicants are encouraged, but not required, to join the SA Public Sector Aboriginal Employment Register. The register provides optional support and access to employment opportunities across SA.

Applications close: 25/06/2026 11:30 PM

Attachments:
- Pre-Employment-Declaration_240522.pdf
- Role Statement - Customer Service Officer (ASO3) Final Aug2025.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.