Department of the Premier and Cabinet
Job reference: 844157
Location: 5000 - ADELAIDE
Job status: Short Term Contract
Eligibility: Open to Everyone

The Department of the Premier and Cabinet (DPC) drives the Premier's priorities in South Australia. Our vision is to be the heart of government through providing important leadership, trusted advice and strategy as well as central support services for the social, environmental and economic issues that we face. Our staff enjoy working with colleagues who value integrity, knowledge and intellectual capability. They exemplify the public sector purpose: Making a difference so South Australia thrives.

People and Culture delivers contemporary and strategic programs, initiatives and services that improve the capability, capacity and performance of employees and the department in a safe and modern work environment.

• Lead a major transformation toward a user-centred HR service model
• Build capability and uplift the performance of a critical frontline HR function
• Drive continuous improvement using data, systems and stakeholder collaboration

Our team is transforming the way we deliver HR services to create a more modern, user‑centred experience for our workforce. The Team Leader, People Experience Operations leads the HR support team to deliver accurate, timely and customer-centred HR services across the employee lifecycle. Reporting to the Manager, People Experience, the role provides day-to-day leadership, coaching and performance management to build team capability, supports continuous improvement of HR systems and administrative practices, and ensures data integrity and compliance. The Team Leader oversees case triage and escalation, drives practical process improvements, and fosters a positive, service-focused culture that underpins departmental and government-wide workforce priorities.

Key responsibilities include:

• Leading and developing staff to build capability and support high-quality service delivery
• Managing daily workflow and ensuring efficient, consistent HR support
• Using data and analytics to understand demand, identify trends and inform decision-making
• Driving continuous improvement and supporting change initiatives
• Working with stakeholders to ensure systems and processes are effective, fit-for-purpose and aligned to business needs
• Supporting system adoption and advocating for enhancements that improve the People Experience

You will bring strong people leadership capability, a commitment to service excellence and the ability to work collaboratively in a fast-paced, evolving environment. You will be confident using data to guide decisions, experienced in delivering HR or service-oriented support, and motivated by opportunities to improve systems and processes.

Note: This is a 12-month temporary appointment created to support higher-level operational and strategic demands associated with the transition to ServiceNow and a more user-centred HR service model.

• The Incumbent will be required to participate in the department's Performance Management Program
• The Incumbent may be assigned to another position at this remuneration level or equivalent
• Some work outside of normal hours will be required
• This role requires a National Criminal History check

ASO6 - Administrative Services Officer

$102,171 - $108,071 p.a.

Up to 12 months

Lynn Dikirr - Manager, People Experience
Phone: 08 8429 7314
Email: lynn.dikirr@sa.gov.au

Applications close: 22/05/2026 11:00 PM

Attachments:
- Role Description - Team Leader, People Experience Operations - ASO6.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.