Department for Housing and Urban Development
Job reference: 846391
Location: 5000 - ADELAIDE
Job status: Ongoing
Eligibility: Open to Everyone

Who are we:

Our department’s primary objective is the delivery of homes and housing options for South Australians. In response to the national housing crisis, we are committed to accelerating the build of a diverse range of housing options. We strive to find solutions to the urgent demand for housing security. Our mission focuses on coordinating various portfolios related to housing, housing infrastructure, urban development, and planning. By ensuring sound decisions and efficient management, we strive to create sustainable, well-planned communities offering safe and affordable housing options.

Join us in our endeavour to address one of the most pressing challenges of our time and make a tangible difference in the lives of our community.

The Role:

The Senior ICT Operations Officer applies technical expertise across the full range of IT operational services. This role has primary responsibilities for the provision of effective, efficient and timely service delivery, incorporating extensive technical support, triage and incident response (including for cyber security matters), continuous improvement of IT functions and processes, and extensive collaboration with colleagues and managers both within and external to the Agency.

You will hold the following responsibilities:

• Provide expert technical support to end-users, resolving complex IT issues and proactive services.
• Lead the technical administration of all operational ICT systems.
• Collaborate with the Architecture function to administer and manage cloud infrastructure effectively.
• Quickly assess and respond to operational cybersecurity incidents.
• Contribute to the design and configuration of operational ICT services and provide those services in a highly effective manner.

About You:

To be successful in this position, you must be able to demonstrate experience across the following key capabilities:

• Substantial experience as a technical practitioner in ICT operations, encompassing frontline and escalated service desk support, incident response, operational cyber security, system administration and infrastructure management, and resolving complex technical challenges.
• Significant involvement in continuous improvement initiatives and enhancing maturity capabilities within the context of ICT operations, including initiatives to streamline processes, automate workflows, and optimize time spent on higher value activities.
• Demonstrates resilience and excellent workload prioritisation skills tailored to the demands of the role.
• Adapts well to the fast-paced and dynamic nature of ICT Operations, ensuring that critical tasks, incident responses, and continuous improvement initiatives receive the necessary attention.

Desirable Qualification:

Certificate level or above in information technology, or skills gained through study or equivalent workplace experience.

Special Conditions

Successful applicants may be required to obtain a satisfactory Department of Human Services Criminal History Check or National Police Check prior to employment. A renewal will be required every 3 years.

Remuneration:

ASO5 – $89,007 min – $98,991 max plus superannuation.

Enquiries:

For all confidential enquiries, please contact Pete Brady, Service Delivery Manager at pete.brady@sa.gov.au  

Application Instructions:

All applications must be submitted online.

If you are interested in this opportunity, please submit a covering letter (no more than 2 pages), outlining your skills and experience in relation to the key capabilities outlined in the role statement, a current CV and the contact information of three referees including your current line manager.

All applicants must complete a ‘Pre-Employment Declaration in the SA Public Sector’ form.

Applications close: 14/06/2026 6:00 PM

Attachments:
- ASO5 - Senior ICT Operations Officer Role Statement.pdf
- Pre-Employment Declaration.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.