Department for Housing and Urban Development
Job reference: 846546
Location: 5000 - ADELAIDE
Job status: Long Term Contract
Eligibility: Open to Everyone

Who are we:

Our department’s primary objective is the delivery of homes and housing options for South Australians. In response to the national housing crisis, we are committed to accelerating the build of a diverse range of housing options. We strive to find solutions to the urgent demand for housing security.

Our mission focuses on coordinating various portfolios related to housing, housing infrastructure, urban development, and planning. By ensuring sound decisions and efficient management, we strive to create sustainable, well-planned communities offering safe and affordable housing options.

Join us in our endeavour to address one of the most pressing challenges of our time and make a tangible difference in the lives of our community.

The Role:

The Team Leader, Tech Support is accountable for the leadership, coordination and delivery of technical support operations. Reporting to the Operations Lead, PlanSA, the role provides leadership to the Tech Support team, ensuring high quality, timely and customer focused technical services are delivered across PlanSA's integrated planning systems.

With multiple systems making up the South Australia's ePlanning platform, the Team Leader is responsible for overseeing system support operations, managing incident and problem resolution, customer delivery, providing input into releases, and contributing to the continuous improvement and system optimisation.

About You:

To be successful in this position, you must be able to demonstrate experience across the following key capabilities:

• Experience leading technical support teams for complex, multi-system environments.
• Demonstrated experience in planning and implementing coaching and training programs.
• Knowledge of government processes as they relate to systems and ICT.
• Experience in business process mapping and business process improvement.
• Demonstrated outstanding time management and delivery skills, adept at managing concurrent projects with competing demands and deadlines.
• Proven ability to identify efficiency opportunities and lead initiatives for best practice implementation.
• Exceptional communication and stakeholder engagement skills.
• Strong problem-solving skills and the ability to manage risks and issues proactively, while working autonomously with limited supervision.
• Strong understanding of application support, incident, problem and change management.
• Experience supporting web-based and multi-browser applications.
• Experience with object-oriented programming and/or low-code development platforms, including hands-on experience developing or supporting enterprise solutions (e.g. Appian).
• Experience with cloud-based and on-premises SQL databases (e.g. MySQL, Microsoft SQL Server).

Qualification:

Appian Associate Developer (or equivalent).

Special Conditions:

Successful applicants may be required to obtain a satisfactory Department of Human Services Criminal History Check or National Police Check prior to employment. A renewal will be required every 3 years.

Remuneration:

ASO7 – $112,163 min – $121,246 max plus superannuation.

Enquiries:

For all confidential enquiries, please contact Katie Mai, Operations Lead at Katie.Mai@sa.gov.au  

Application Instructions:

All applications must be submitted online.

If you are interested in this opportunity, please submit a covering letter (no more than 2 pages), outlining your skills and experience in relation to the key capabilities outlined in the role statement, a current CV and the contact information of three referees including your current line manager.

All applicants must complete a ‘Pre-Employment Declaration in the SA Public Sector’ form.

Applications close: 07/06/2026 6:00 PM

Attachments:
- ASO7 Team Leader Tech Support - Planning and Building - Role Statement - DHUD.pdf
- Pre-Employment Declaration.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.