Department for Infrastructure and Transport
Job reference: 844944
Location: 5540 - PORT PIRIE
Job status: Ongoing
Eligibility: Open to Everyone

The Department for Infrastructure and Transport plays a vital role connecting people and places in South Australia by delivering a multi-billion-dollar pipeline of transport and social infrastructure projects, operating and maintaining thousands of kilometres of roads and managing our city’s public transport network.

The Opportunity
Service Delivery Officers work as part of a team across Service SA centres and the Virtual Contact Centre, delivering frontline customer service for a wide range of government services. They handle enquiries, process vehicle registration and licensing transactions, support applications for various government licences and permits, and ensure accurate receipting in line with policy and audit requirements. The role provides quality service across all channels and helps customers understand their rights and obligations.

About You 
You bring a collaborative, can‑do attitude and communicate clearly, respectfully, and with confidentiality when supporting diverse customers. You interpret documents and follow guidelines accurately, and you manage high volumes of work with strong attention to detail while meeting deadlines. You work effectively both independently and as part of a team, using sound judgement to plan, prioritise, and organise tasks. You’re familiar with relevant government programs, policies, and procedures, and you’re ready to contribute to high‑quality, customer‑focused service delivery.

Special Conditions

• Must be prepared to be reassigned to different Service SA locations during periods of staff absences and high workloads or as required to meet business need.
• A National Police Check (NPC) is required prior to employment with the Department for Infrastructure and Transport which must be renewed every three years.
• A Working with Children Check (WWCC) is required prior to employment with the Department for Infrastructure and Transport, which must be renewed every five years before expiry.
• This role may be required to provide rostered after-hours on-call support throughout the year.
• Some out of hours and weekend work, along with some intra/interstate travel requiring overnight stays, may be required.
  

Tenure of Vacancy
Ongoing and Temporary appointments
(Multiple vacancies)

Remuneration
ASO3 - $71,589 to $76,033 pa + superannuation

Enquiries
Tricia Lee
Service Delivery Manager
Telephone: (08) 7133 1236
Email: Tricia.Lee@sa.gov.au

Application Instructions
Applications can be submitted online by clicking the 'Apply now' button.

Applicants are required to submit a curriculum vitae and a cover letter of no more than two pages addressing the selection criteria in the role statement.

Our Commitment
The Department for Infrastructure and Transport is an Equal Opportunity Employer and is committed to building a diverse and inclusive culture across the department, planning for and promoting diversity and culturally safe workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities and other diversity groups. The Department recognises the benefits that such an approach brings for our staff and customers in delivering the future of South Australia. 

Role Statement - Service Delivery Officer (ASO3)

Applications close: 04/06/2026 9:00 PM

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.