ASO6 EMS Support Team Leader
Department for Education
Job reference: 843674 Location: 5000 - ADELAIDE Job status: Short Term Contract Eligibility: Open to Everyone Why work with us Every child and young person deserves a great education. We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with learners, students, parents and the wider South Australian community will build a world-leading public education system. One that is equitable and prioritises learning and wellbeing. Together we will make our education system the best it can be. When our
children and young people thrive, so do our communities and our
state. The EMS Support Team Leader reports to the Manager, ICT Support Services and is responsible for planning, coordinating, and overseeing the delivery of efficient, high-quality and customer-centric support services, for the Education Management System (EMS) used in school and preschool settings across South Australia. As part of the extended ICT Service Delivery leadership team, the role fosters a strong service-driven culture that supports and motivates staff in all aspects of their roles. The EMS Support Team Leader coordinates, manages and motivates EMS Support staff to ensure the effective and timely resolution of incidents and fulfilment of service requests for the department’s school and preschool customers state-wide. This includes planning, organising, and monitoring a range of second-level support functions and resources within an ITIL environment to meet the departments requirements. The role is responsible for managing workloads, ensuring Key Performance Indicators (KPI’s) are achieved, identifying and implementing continuous improvements, and proactively managing performance issues, service gaps, and risks to service provision. Qualifications Essential: Nil. Desirable:
A tertiary qualification in an ICT related discipline or equivalent
experience ITIL V4 Foundations. The successful applicant is required to gain a Department for Human Services (DHS) working with children check (WWCC) prior to being employed which is required to be renewed every five years before expiry. The incumbent will be required to undertake RRHAN –EC (Responding to Risks of Harm, Abuse and Neglect - Education Care) Facilitator Lead (Masterclass) extended course or the online (Fundamentals) course which will be required to be updated every three years. For all
other Special Conditions please refer to the attached Position
Description. Enquiries Enquiries can be directed to Chris Barry, Manager, ICT Support Services, via email: chris.barry@sa.gov.au Application instructions Applications should be made through the IWorkForSA website. Applicants are required to submit a CV, the Application Cover Sheet, Employment Declaration, and a cover letter of no more than two pages addressing the key competencies in the attached position description. People of
Aboriginal or Torres Strait Islander descent and/or those who have
a disability are strongly encouraged to apply. This is a full-time contract role (1.0 FTE), initial 12-month term contract. Applications close: 23/07/2026 11:30 PM Attachments: - ASO6 - EMS Support Team Leader - ICT.pdf - Application Cover Sheet - PSAct..pdf - How to Apply PS Act guidelines.pdf - VL233 Pre-employment declaration.pdf Flexibility Statement
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