Department of Treasury and Finance
Job reference: 843035
Location: 5000 - ADELAIDE
Job status: Ongoing
Eligibility: Open to Everyone

We are currently seeking applications for multiple Senior Technical Advisors to join Payroll Services at the Department of Treasury and Finance on both term and an ongoing basis.

Remuneration:  ASO5 – Salary Range ($89,007 – $98,991 p.a.).

About the opportunity:

The Senior Technical Advisor plays a pivotal role in early engagement with complex queries by assessing their needs and identifying solutions for remediation, including complaints and escalations. The role will assist the Operational Team Leader in day-to-day operations, including administrative activities involved with managing a service delivery team, including:

• Coordinate and manage the triage, investigation and provision of responses to complex customer enquiries.
• Undertake complex calculations to resolve cases relating to payroll under/over payments, leave adjustments, workers compensation, taxation, superannuation and other related matters.
• Provide expert advice and assist in managing the end-to-end remediation of customer complaints, Ombudsman referrals, Ministerial Correspondence and Freedom of Information requests, ensuring that sufficient information has been provided to fully understand the matter.
• Address customer concerns, investigate case details and interpret applicable industrial provisions to identify resolution strategies that meet the needs of the customer and achieve compliance with relevant legislation, policies and procedures.
• Build and maintain relationships with a diverse range of clients across the public sector, including providing clear and effective forms of communication.
• Assist the Operational Team Leader in a range of activities for the day-to-day running of an operational team including reporting, resource management and work allocation.
• Provide regular feedback, coaching, and education to colleagues regarding effective complaint management strategies.
• Analyse relevant complaints and trending escalation topics to drive continuous improvements and address any service delivery challenges.

About you

To be successful you will need to have:

• Demonstrated experience in a large and complex payroll environment and interpreting a diverse range of industrial entitlements to calculate payments and leave entitlements in line with policies and procedures.
• Experience working in a service delivery team in a senior role assisting leadership with successful operations.
• Demonstrated customer service experience with a focus on handling complaints.
• Strong communication and respectful interpersonal skills to engage professionally with people in conflict situations.
• Effective listening skills with the ability to influence others and negotiate mutually agreeable outcomes.
• Proven ability to analyse data, propose solutions, and present recommendations to customers and managers, both verbally and in writing.
• Ability to synthesise high volumes of information and communicate complex concepts to stakeholders in a clear and concise manner.
• Proven success working flexibly and maintaining personal resilience in a fluid environment with frequently changing priorities.
• A commitment to leading a culture of customer service excellence and continuous improvement.

About us

• At the Department of Treasury and Finance we work together to ensure South Australia is a thriving, prosperous state now and into the future.
• We are the lead agency for economic, social and financial policy outcomes. We play a vital role in providing financial services to the community and economic and fiscal policy advice to the Government of South Australia.
• Our culture is one that welcomes all and we embrace flexibility and diversity. We believe people are our most valuable asset, so we work to support the skills, knowledge and capability of our staff.

What we offer

• Flexible working options
• Salary packaging options
• Discounted gym membership
• Supportive career development opportunities
• Employee Assistance Program for you and your family
• Be Well Program

For a confidential discussion about the role please contact:

Mahnoor Ahmed
Title: Operational Team Leader
Tel: 08 7133 8554

Email: mahnoor.ahmed@sa.gov.au

Application Instructions:

To be considered, all applications must be submitted online via I Work for SA by clicking Apply and following the instructions.

Applicants are required to:

• submit a Curriculum Vitae, that includes the details of 2 referees
• complete the attached Targeted Questions template
• attach covering letter (no more than two pages) demonstrating suitability for the role
• submit a completed Pre-Employment Declaration form.

The Department of Treasury and Finance is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community. If you have any support or access requirements, we encourage you to advise us if invited to interview.

Applications close: 13/05/2026 11:45 PM

Attachments:
- Pre-Employment-Declaration_240522.pdf
- Role Statement - Senior Technical Advisor ASO5.pdf
- Targeted Questions - ASO5 Senior Technical Advisor.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.