Department for Infrastructure and Transport
Job reference: 845633
Location: 5251 - MOUNT BARKER
Job status: Short Term Contract
Eligibility: Open to Everyone

The Department for Infrastructure and Transport plays a vital role connecting people and places in South Australia by managing roads, marine and public transport networks across the State, and builds and maintains the State-owned infrastructure that enables the delivery of essential and important government services to our community.

The Opportunity 

Service SA delivers government information and transactional services across South Australia via an integrated, multi‑channel network. The Service Delivery Manager oversees local Customer Service Centre operations, staff performance, service quality, facilities and equipment. Reporting to the Region Manager, the role implements operational requirements, ensures compliance with auditable frameworks, safeguards confidential information and drives high‑quality customer experiences.

As the Manager, a primary focus of the role is to lead, coach, develop and mentor staff, cultivating the skills and behaviours needed to effectively support a diverse customer base. The Service Delivery Manager ensures customers receive exceptional service and outcomes, always aligned with established policies and procedures. 

About you

To be successful in this role you will demonstrate the following attributes:

Leadership: a capable people leader who demonstrates a strong commitment to safety, wellbeing and ethical behaviour.

Communication: communicate clearly and confidently, fostering inclusive and respectful environments and are prepared to have constructive, challenging and honest conversations.

Customer Service Excellence: support the Department’s Customer Service Charter and champion service excellence.

Judgement and Decision-Making: apply sound judgement, make informed, evidence‑based decisions.

Goal Setting and Performance Management: set clear goals and performance expectations, with a focus on output and behaviours to drive team success.

Compliance and Process Oversight: ability to oversee processes and controls to ensure compliance with policies, procedures and controls and track and monitor the effectiveness of these processes.

Special Conditions 

• Must be prepared to be reassigned to different Service SA locations during periods of staff absences and high workloads or as required to meet business needs.
• This role is classified as a position of trust and will be subjected to a satisfactory criminal history record check in line with departmental policies and procedures.
• A National Police Check (NPC) is required prior to employment in the Department for Infrastructure and Transport which must be renewed every three years.
• A Working with Children Check (WWCC) is required prior to employment with the Department for Infrastructure and Transport, which must be renewed every five years before expiry.
• Some out of hours and Weekend work (Saturday) will be required; and, along with some intra/interstate travel requiring overnight stays, may be required.

Tenure of Vacancy
Temporary Appointment up to six (6) months

Remuneration

 ASO5 - $89,007 to $98,991 pa + superannuation

Enquiries

Donna Matheson
Region Manager
Telephone: (08) 7133 1851
Email: donna.matheson@sa.gov.au  

Application Instructions

Applications can be submitted online by clicking the 'Apply' button.

Applicants are required to submit a curriculum vitae and a cover letter of no more than two pages addressing the selection criteria in the role statement.

Our Commitment

The Department for Infrastructure and Transport is an Equal Opportunity Employer and is committed to building a diverse and inclusive culture across the department, planning for and promoting diversity and culturally safe workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities and other diversity groups. The Department recognises the benefits that such an approach brings for our staff and customers in delivering the future of South Australia. 
 
As a WE’RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our department, and all its spaces as safe places for everybody.

Role Statement Service Delivery Manager ASO5

Applications close: 08/06/2026 9:00 PM

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.