Senior Service Desk Lead
Attorney-General's Department
Job reference: 852072 Location: 5000 - ADELAIDE Job status: Ongoing Eligibility: Open to Everyone Classification: ASO5 About the Opportunity The Senior Service Desk Lead is responsible for planning, coordinating and monitoring ICT Service Desk support functions and resources to ensure that Team outcomes and deliverables successfully meet business requirements. The role develops, implements and assesses Service Desk strategies and plans to ensure the ongoing provision of quality, customer focused and responsive Service Desk operations, coordinates the delivery of regular and ad-hoc performance and service audits and reviews, and monitors Service Desk service delivery and operational metrics.
About the Business The Technology Services Business Unit is responsible for helping to meet a wide range of IT needs throughout the department by providing expertise and services in ICT Service Desk and Desktop Support, Infrastructure Management and Technical Support, ICT Contract Management and Procurement, ICT Security and Policy, IT Asset Management, software licensing and compliance, ICT Change Management that assist in meeting the overall AGD objectives. For more information about the Attorney-General’s Department, please visit https://www.agd.sa.gov.au/.
Special Conditions for Employment Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.
Additional Notes You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions via the link below. For more information please download the Job Application Pack and Job and Person Specification. For further information about this exciting opportunity that is not covered by this website please contact Adrian Nickols, ICT Service Operations Manager, on 08 7322 7122 or adrian.nickols@sa.gov.au.
Click Apply and follow the prompts to submit your application. The Attorney-General’s Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment. Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply. The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website https://www.agd.sa.gov.au/.
Applications close: 30/07/2026 11:30 PM Attachments: - ASO5 JPS Senior Service Desk Lead P63306.pdf - Job Application Pack.pdf Flexibility Statement
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