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Emergency Medical Dispatcher

SA Ambulance Service

Tell us about your career pathway.

I started in SA Health in 2014 as an administration assistant with the South Australian Ambulance Service. Since then, I have gained really useful skills and experience to better my career path and have more opportunities and roles in the organisation. I have progressed from an Emergency Medical Dispatch Support Officer to my current role as an Emergency Medical Dispatcher (EMD). As an EMD, it is my job to coordinate ambulances within the metropolitan area of South Australia.

What does an average day look like?

Dynamic and rewarding! An average day is a 12-hour shift in front of multiple computer screens, interpreting important information from triple-zero calls, and actioning accordingly. All triple-zero calls received by my work colleagues are categorised by priority, depending on patient needs and the clinical level of care required.

What do you love about your job?

I enjoy being an Emergency Medical Dispatcher because I can help people in situations of need as the first point of contact in the health system. I understand the importance of the EMD role and I enjoy the challenges that come with it. I also like that no two days are ever the same. 

Why do you do what you do?

I do what I do because I know the work is important and I am able to give my time to the community and people who need it. It's a great feeling to know that you have assisted in making a difference in someone's life.

What do you see are some of the benefits of working in the public sector?

A key benefit of working in the public sector is the assistance and guidance you receive to help you progress to higher positions. The ability to move to different, more challenging roles and be guided along the way, if required, is quite comforting.

Why have you chosen to work in South Australia?

I grew up in South Australia and have never had the desire to move interstate. I enjoy where I currently work.